Terms of Service.

By creating an account or using Stayful (the “Service”), you (“you”, “Customer”) agree to these Terms of Service (the “Terms”). If you don't agree, don't use the Service. If you're entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

These Terms together with our Privacy Policy form the binding agreement between you and Stayful.

Stayful is a multi-tenant SaaS platform that lets vacation rental property managers operate a direct-booking marketing website connected to their existing Property Management System (PMS). The Service provides website hosting, branded design templates, inline editing tools, PMS synchronization, an analytics view, newsletter forwarding, and an optional booking flow that either hands guests off to the host's PMS or processes payment directly via Stripe depending on the connected PMS.

You're responsible for keeping your login credentials secure and for all activity that happens under your account. Notify us immediately at support@stayful.co if you suspect unauthorized access. You must be at least 18 years old to use the Service.

New accounts include a 14-day free trial that begins on the day you sign up. No payment method is required to start. During the trial you have full access to the Service. When the trial ends you must subscribe to a paid plan to continue using the dashboard; otherwise access will be restricted. Stayful may modify or end the trial program at any time. We may extend individual trials at our discretion.

Paid plans are billed in advance on a recurring basis (monthly or annual, depending on the plan you select) until cancelled. All charges are non-refundable except where required by law, but we may issue prorated refunds at our discretion.

Auto-renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current rate. You can cancel at any time from the Billing tab; cancellation takes effect at the end of the current billing cycle, and you retain access until then.

Failed payments.If a payment fails, your subscription enters a past-due state. We'll retry payment and notify you. If payment isn't resolved within the grace period, access may be suspended.

Taxes. Prices shown exclude applicable sales tax, VAT, or similar taxes, which we may charge where required.

Price changes.We may change subscription pricing with at least 30 days' notice. The new price applies on your next renewal — you can cancel before then if you disagree.

You retain ownership of property listings, photos, branding, blog posts, and other content (“Customer Content”) you upload, sync, or create within the Service. By using the Service you grant Stayful a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for technical purposes like resizing or transcoding), and display Customer Content solely as needed to operate the Service for you.

You represent and warrant that you have all rights necessary to upload Customer Content and that it does not infringe any third party's intellectual property, privacy, or other rights. You will indemnify Stayful against any claim by a third party that your Customer Content infringes their rights.

You will not:

• List properties or content that is unlawful, infringing, fraudulent, defamatory, or that misrepresents the property, availability, or pricing.
• Attempt to disrupt, overload, reverse-engineer, or extract source code from the Service, or attempt to bypass rate limits, security controls, or access controls.
• Use the Service to send unsolicited bulk email or spam, or to transmit malware, phishing content, or harmful code.
• Collect personal data from guests through Stayful beyond what is necessary to operate your business, and only with appropriate notice and lawful basis.
• Use the Service to compete with Stayful by extracting or copying our templates, code, or proprietary design elements.
• Resell, sublicense, or white-label the Service to third parties without our prior written consent.

The Service integrates with third-party tools you connect — PMS providers (Hostfully, Guesty, Hostaway, OwnerRez, Lodgify, Hospitable), mailing list services (Mailchimp, ConvertKit, Klaviyo, MailerLite, StayFi), review aggregators (Elfsight), payment processing (Stripe), authentication (Clerk), and others. Your use of those services is governed by their own terms and privacy policies. We aren't responsible for their availability, behavior, data practices, pricing, or modifications.

You authorize Stayful to access your connected accounts on your behalf solely to provide the Service. You're responsible for maintaining valid credentials and any costs charged by those third-party providers.

Depending on the PMS you connect, guest bookings on your Stayful site are either (a) handed off to your PMS for fulfillment and payment, or (b) processed through Stayful's booking widget with payment handled by Stripe and the reservation pushed to your PMS. Stayful is not a party to the reservation contract between you and your guests, does not act as a travel agent, and is not responsible for the underlying stay, the property, or any dispute between you and your guests.

You may connect a custom domain you own to your Stayful site. You're responsible for registering and renewing your domain, configuring DNS, and ensuring you have the right to use it. We don't guarantee that any particular custom domain will continue to resolve to your site if you change DNS providers, fail to renew, or remove the required DNS records.

We aim for high availability but the Service is provided “as available” without an explicit uptime SLA. We may perform scheduled maintenance, push updates, or make modifications to the Service at any time. We'll give reasonable notice for planned downtime that materially affects you.

From time to time we may make beta, preview, or early-access features available. These are provided as-is, may change or be removed without notice, and may not work as expected. Use them at your own risk.

You can cancel your subscription and delete your account at any time from the dashboard. We may suspend or terminate accounts that violate these Terms, that pose a security or legal risk, or on extended non-payment.

On termination, your right to use the Service ends immediately, but we'll keep your data for a reasonable window (typically 90 days) so you can export it. After that we'll delete it in accordance with our Privacy Policy, subject to backup retention windows and any legal obligations.

The Service is provided “as-is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We don't guarantee uninterrupted availability, error-free operation, or specific business outcomes (bookings, revenue, search ranking, conversions, etc.). You use the Service at your own risk.

To the fullest extent allowed by law, Stayful's total liability arising from or related to the Service is limited to the fees you actually paid us in the 12 months preceding the event giving rise to the claim. Stayful is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages — including lost profits, lost revenue, lost bookings, lost data, or business interruption — even if we've been advised of the possibility. Some jurisdictions don't allow these limits; in that case, they apply to the maximum extent permitted by applicable law.

You will defend, indemnify, and hold Stayful harmless against any third-party claim arising from (a) Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your representations to guests about your property, pricing, or availability, or (d) any dispute between you and a guest. We'll give you prompt notice of any such claim and reasonable cooperation in the defense.

Neither party is liable for failure to perform due to events outside its reasonable control — natural disasters, war, terrorism, pandemics, power or internet outages, acts of government, or failures of upstream providers (PMS, payment processor, hosting platform).

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in San Francisco County, California, and the parties consent to the exclusive jurisdiction of those courts. The UN Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms from time to time. Material changes will be announced by email and/or in-app notice at least 14 days before they take effect. The “Last updated” date at the top of this page reflects the current version. Continued use of the Service after a change means you accept the new Terms. If you don't agree to a change, your sole remedy is to stop using the Service.

These Terms are the entire agreement between you and Stayful regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship between us.

Questions about these Terms? Email legal@stayful.co.